Privacy Policy

Privacy Policy

Introduction

Welcome to https://affordable-house-clearance-service.vibereports.co.uk (hereafter referred to as “Affordable House Clearance Service,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, usage, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services you access through links or integrations on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we handle your information in the following scenarios:

  1. Using Our Services: When you register for an account, access our applications, or utilize our services as an authorized user, we collect and process your data to provide personalized functionality and support.
  2. Visiting Our Websites: Each time you interact with our websites, our servers automatically record certain information, such as your IP address, browser type, device characteristics, and pages visited.
  3. Communications: We may reach out to you via email, phone calls, or SMS/text messages for various purposes, including newsletters, order updates, marketing promotions, surveys, or customer support.

Personal Data Collection

We collect multiple types of personal data to enhance your experience and improve our services:

  • Account Information: Details associated with your user account, including usernames, passwords (hashed and salted), and profile settings.
  • Payment Information: Credit card numbers, billing addresses, payment history, and transaction details for processing purchases or services.
  • Financial Information: Bank account details (for direct deposits or withdrawals) and financial records related to transactions.
  • Purchase Information: Items purchased from our services, order history, quantities, and product specifications.
  • Mobile Device Identifiers: Unique device identifiers, mobile phone numbers, and location data from your mobile device for authentication and localization purposes.
  • Location Data: Geographic coordinates and information about the area you reside in or visit, which we obtain through GPS signals or IP addresses.
  • Feedback and Reviews: Comments, suggestions, ratings, and reviews you provide to help us improve our services.
  • Social Media Information: Data from social media platforms when you connect your accounts for seamless access or sharing.
  • Product Information: Details about products you browse, view, or purchase, including product IDs, categories, and preferences.

We collect this data through direct user input, automatic tracking technologies (like cookies and device fingerprinting), and third-party providers who assist us in delivering services.

Cookies

Cookies are small text files stored on your browser when you visit our websites or use our applications. They play a crucial role in:

  • Improving User Experience: Cookies remember your preferences, language settings, and login information to provide personalized content and a seamless browsing experience.
  • Analytics: We use analytics cookies to track website usage, gather user behavior data, and gain insights into how our platform is used. This helps us optimize our services.
  • Functionalities: Some cookies are strictly necessary for the proper functioning of our websites and applications, ensuring core features work as intended.

Our Cookie Manager allows users to control non-essential cookies, providing transparency over which data we collect and how it’s used.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Once the retention period expires or when the purpose is achieved, we delete or anonymize your data to protect your privacy.

Security Measures

Affordable House Clearance Service implements robust security measures to safeguard your personal data:

  • Encryption: We use encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: Some services are provided by trusted third-party vendors who adhere to strict data protection standards.
  • Access Controls: Only authorized personnel have access to sensitive data, and we regularly review and update our access policies.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not intentionally collect or solicit personal information from minors. If you believe we have collected such data by mistake, please contact us, and we will take immediate steps to rectify it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to correct inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  • Restriction: The right to limit the processing of your personal data in specific situations.
  • Portability: The right to receive a copy of your personal data in a structured, commonly used format.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights or file complaints, please contact our Data Privacy Team at [email protected]. We will respond to your requests in a timely manner, adhering to applicable laws and regulations.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: [email protected]
  • Mail: Data Privacy Team, Affordable House Clearance Service, [Address]

We are dedicated to addressing your inquiries and ensuring a transparent and secure user experience.